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Home > Guarantees
The manufacturers' guarantee for the UPVC windows and composite doors are as follows:
i) On white pvcu profiles a ten year guarantee from date of delivery as to shape, dimension and colour fastness.
ii) On woodgrain pvcu profiles a ten year guarantee from date of delivery as to shape, dimension and colour fastness.
iii) On insulating glass units a ten year guarantee from date of delivery against failure or material breakdown arising from faulty workmanship, but excluding liability for any glass imperfections or variation inherent in the glass-making process and of any coloured interference bands (sometimes known as "brewsters fringes") occasionally seen in glass.
iv) On composite door sets a 10 year warranty against delamination, sealed unit failure and UV degradation due to defective design, manufacture or materials.
v) On hardware on all pvcu windows and composite doors a one year guarantee from date of delivery. On brass furniture no warranty can be provided for the performance of brass furniture which is subject to pitting and tarnishing.
vi) Warranty will commence on the date of supply of the original item. Any replacement item shall only be warrantied for the remaining unexpired period of the original warrantied item and NOT from the replacement date.
Providing that these are notified in writing immediately it is known to buyer and within the respective guarantee period.
The above warranties are given subject to the following conditions:
i) That the seller shall be under no Liability in respect of any defect in the goods arising from any drawings, designs or specification supplied by buyer.
ii) That the seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, unsuitable storage or handling or treatment prior to use, misuse, or alteration or repair of the goods in any way after delivery.
iii) That the seller shall be under no liability in respect of any defect in the goods arising from poor installation in the first instance or lack of regular maintenance ensuring that all moving parts are kept in good repair.
iv) The above guarantees are not applicable if the total price of the goods has not been paid by the due payment date.
v) All replacement goods supplied will be issued on a free of charge basis and the Company will not be responsible for the cost of re-installation or materials or for any consequential loss or damages caused to the Customer.
vi) Only applicable for items supplied inside the United Kingdom and Republic of Ireland.
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